DRAGON / Device Settings / Set-top Boxes/Satellite/Cable

Set-top Boxes / Satellite / Cable

Step-by-Step Instructions for Best Experience (Dragon 11.4.6)

Reference Model: Charter Spectrum

Select the User Interface below that matches your device:

STEP-BY-STEP GUIDE:

Connect Device's HDMI OUT to TV's HDMI Input with a HDMI-certified High-Speed 2.0 cable.

Not all TV channels are broadcasting in Dolby Digital audio format. Refer to your channel info for more information.

Click on the arrow button at the sides of the image to go forward/backward for settings. (Click on image to enlarge)

Sequence:

Menu > Settings
Menu > Settings > Preference
Menu > Settings > Preference > Audio, Video & Display
Menu > Settings > Preference > Audio, Video & Display > Bitstream / Dolby / DTS

Configure your TV audio settings to output Dolby/DTS audio for best surround audio

Press the INFO button on DRAGON remote control to verify the audio format received on DRAGON (Dolby / DTS audio for best audio)

Frequently Asked Questions (FAQs)

Have a question? Speak to our DRAGON Concierge today.

STEP-BY-STEP GUIDE:

Connect TV's HDMI eARC to DRAGON HDMI 1 eARC with a HDMI-certified High-Speed 2.1 cable (48Gbps) for high quality video and audio. Recommended HDMI Cable >

Select output or Dolby Digital Plus for audio systems supporting Dolby Digital Plus and ARC. If you use ARC and optical audio out, select [Dolby Digital]. (Dolby Digital Plus will be muted over optical audio out.)

If your TV has been connected to a sound system previously, perform full reset on your TV to clear the cache.

Play a video with 5.1 surround audio (e.g Stranger Things on Netflix or Amazon Prime Video) before setting up

Scroll left and right to see the audio settings for you TV. (Enlarge image by clicking on it)

Sequence:

Settings > Display & Sounds > Audio
Settings > Display & Sounds > Audio > Audio Delay > 0
Settings > Display & Sounds > Audio > Audio Output > ARC
Settings > Display & Sounds > Audio > Advanced Settings > Balance > 0
Settings > Display & Sounds > Audio > Advanced Settings > Auto Volume Control > Off
Settings > Display & Sounds > Audio > Advanced Settings > Digital Audio Out > Pass Through
Settings > Display & Sounds > Audio > Advanced Settings > DTS DRC > On
Settings > Display & Sounds > Audio > Dolby Atmos > On

Press INFO button on soundbar remote control to verify audio format received on DRAGON (Dolby/DTS audio for best audio)

Frequently Asked Questions (FAQs)

Have a question? Speak to our DRAGON Concierge today.

STEP-BY-STEP GUIDE:

Connect Device's HDMI OUT to DRAGON HDMI 2 or 3 with a HDMI-certified High-Speed 2.1 cable (48Gbps) for high quality video and audio. Recommended HDMI Cable >

For video apps such as iTunes, Netflix, Prime Video and Vudu with Dolby Atmos surround, Apple TV 4K outputs the audio signal in Dolby Atmos MAT format.

For streaming apps such as Netflix, Prime Video and Vudu with non-Dolby Atmos 5.1 surround, refer to item 4 to output Dolby Digial 5.1 for optimal surround performance.

Click on the arrow button at the sides of the image to go forward/backward for settings. (Click on image to enlarge)

Sequence:

Settings > Video & Audio
Video & Audio > Audio > Audio Output > Receiver Speakers
Video & Audio > Audio > Audio Format > Change Format > Off >
Video & Audio > Audio > Audio Format > Change Format > Immersive Audio > Dolby Atmos > On
Video & Audio > Audio > Reduce Loud Sounds > Off
Video & Audio > Audio > Audio Mode > Auto